Are My Binoculars Defective?

Got Zeiss Conquest 12x45 hunting binoculars off ebay. The binos look new, but the image in the left tube is way too fuzzy, out of focus. Just like if I was wearing reading glasses with huge diopter. The right one is fine. Neither focus, nor diopter adjustment do improve image in the left tube. The image looks same for both eyes (if I look with one eye at a time). So when I look through both tubes and align them together, I still can see distant objects but I have discomfort, clearly because of out-of focus or whatever in left tube. Called Zeiss, left a message but no reply. What can be wrong? Is there any way to fix this? Thank you

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